Refund policy

For questions about a return, exchange or refund, contact us at shop@redy.studio or +30 210 3804619.

If you are a consumer, you may withdraw from the purchase of a physical product without giving a reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, takes physical possession of the product.

If an order contains several products delivered separately, the withdrawal period begins when the last product is received. If the final day falls on a non-working day, the deadline is extended to the next working day.

To exercise your right of withdrawal or request a return or cancellation:

• Sign in to your customer account at https://shopify.com/96511230297/account and select the relevant order; or
• Email a clear statement to shop@redy.studio, including your name, order number and the products you wish to return.

It is sufficient to submit your request before the relevant deadline expires. Submitting a request does not automatically issue a refund. We will review your request and send you the applicable return instructions.

You may request cancellation of products that have not yet been shipped through your customer account or by email.

If an order has already been shipped, the return procedure described below will apply.

After notifying us of your withdrawal, you must send the product without undue delay and no later than 14 calendar days after submitting your notice of withdrawal to:

Redy.
Groundfloor
117 Zoodochou Pigis Street
114 73 Athens
Greece

We recommend using a trackable shipping service and retaining proof of shipment. Please do not send returns using cash on delivery.

Products should be returned with all parts and accessories and, where reasonably possible, in their original packaging.

You may inspect a product in the same way that you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and operation. The absence of original packaging does not automatically remove your statutory rights.

When returning a product because you changed your mind, you are responsible for arranging and paying the direct cost of return shipping.

If a product is incorrect, defective, damaged on delivery or does not conform to the agreed characteristics, Redy. will cover reasonable return shipping costs. Contact us before sending the product so that we can provide the appropriate instructions.

Following a valid withdrawal, we will refund the payments received for the returned products.

If you withdraw from the entire order, we will also refund the cost of the least expensive standard delivery method that we offered. Additional costs resulting from your choice of a more expensive delivery method are not refundable unless applicable law requires otherwise.

Refunds will be issued without undue delay and no later than 14 days from the date on which we are informed of your withdrawal. We may withhold the refund until we receive the returned products or you provide evidence that they have been sent, whichever occurs first.

Refunds will be made to the original payment method unless expressly agreed otherwise. The time required for the amount to appear in your account depends on your bank or payment provider.

We accept requests to exchange physical products within the same 14-day period, provided that the product meets the return conditions and the requested replacement is available.

For exchanges based on preference, size or another change of mind, the customer is responsible for the return shipping cost. We will inform you in advance of any cost for shipping the replacement and any applicable price difference.

For incorrect or defective products, Redy. will cover reasonable exchange costs.

Please inspect your order upon delivery and contact us as soon as possible if a product is defective, damaged or different from what you ordered.

We will assess the issue and provide an appropriate remedy, such as repair, replacement, a price reduction or a refund, in accordance with applicable law.

This policy does not limit any mandatory rights relating to lack of conformity or statutory guarantees.

You may request cancellation and a refund for an electronic gift card within 14 days from the date on which it is sent, provided that it has not been used.

If a gift card has been partially or fully redeemed, the availability and amount of any refund will depend on the value already used and applicable mandatory law.

When the purchase of a gift card is refunded, the gift card will be deactivated.

Products purchased using a gift card are covered by this policy. Gift cards cannot be exchanged for cash except where required by applicable law.

Mandatory statutory withdrawal rights granted to consumers generally do not apply to purchases made for business or professional purposes.

However, Redy. accepts return requests from business customers within 14 days under the commercial terms of this policy, unless otherwise agreed in writing.

Any mandatory rights available under applicable law remain unaffected.

This policy applies to international orders.

Customers returning a product because they changed their mind are responsible for return shipping costs and for correctly completing any required customs documentation.

This policy does not restrict mandatory rights provided by the laws of a consumer’s country of residence that cannot be excluded by contract.

Redy.
Argyris Athanasiadis
117 Zoodochou Pigis Street
114 73 Athens
Greece

Email: shop@redy.studio
Telephone: +30 210 3804619

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

Redy.
117 Zoodochou Pigis Street
114 73 Athens
Greece
shop@redy.studio

I hereby give notice that I withdraw from my contract of sale for the following products:

Products:

Order number:

Order date:

Delivery date:

Consumer’s name:

Consumer’s address:

Date:

Consumer’s signature (only if this form is submitted on paper):